How Solterra collects, uses, and protects your information.

1. Information we collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, mailing address, emergency contact information, and similar details.
• Account and membership information: membership type, booking history, class attendance, package usage, waitlist activity, event registrations, and preferences.
• Payment and transaction information: billing details, transaction history, purchases, refunds, membership billing status, and related payment records. Payment card information may be handled by third-party payment processors.
• Health, wellness, and service information: injuries, restrictions, goals, intake responses, contraindications, service preferences, skincare notes, recovery preferences, or other information you provide so we can offer safer and more personalized services.
• Communications: emails, text messages, form submissions, survey responses, support requests, reviews, and other communications with Solterra.
• Website and device information: IP address, browser type, device information, pages viewed, referral sources, general location data, cookies, analytics data, and similar technical information.
• Media and event information: photos, videos, testimonials, or social media interactions when you attend events, participate in content, or give permission for media use.

2. How we collect information

We collect information directly from you when you fill out forms, join the waitlist, purchase memberships, book classes or appointments, register for events, communicate with us, or provide information during intake. We may also collect information through our website, booking platform, payment processors, point-of-sale systems, email and SMS tools, analytics tools, and other service providers.

3. How we use your information

We may use your information to:

• Create and manage memberships, accounts, bookings, waitlists, events, and appointments.
• Provide classes, recovery services, skincare, massage, glow services, wellness services, retail, coffee and juice bar purchases, and other Solterra offerings.
• Process payments, refunds, invoices, receipts, gift cards, retail purchases, and membership billing.
• Communicate confirmations, reminders, schedule changes, cancellations, policy updates, service updates, event invitations, and operational messages.
• Send marketing messages, offers, and updates where permitted by law and your communication preferences.
• Personalize your experience, recommend services, track preferences, and improve member support.
• Maintain safety, security, fraud prevention, legal compliance, and accurate business records.
• Analyze website performance, campaign performance, event interest, membership trends, and service demand.

4. Health, wellness, and clinical information

Solterra may collect limited health, wellness, skincare, fitness, recovery, or service-related information when it is relevant to providing safer and more personalized services. This may include injuries, pregnancy status where relevant, allergies, medications disclosed by you, contraindications, skin concerns, treatment history, fitness goals, recovery needs, and similar information.

Please do not submit sensitive medical information through general website forms, social media messages, or non-secure communications unless specifically requested for an appropriate intake or service purpose.

If Solterra offers medical, clinical, injectable, IV, or other provider-directed services, additional consents, intake forms, privacy notices, or provider policies may apply. Those service-specific documents may control how information is handled for those services.

5. Cookies, analytics, and website tracking

Our website may use cookies, pixels, analytics tools, embedded content, and similar technologies to understand website traffic, improve user experience, measure advertising performance, and support website functionality. You may be able to limit cookies through your browser settings, but some website features may not function as intended.

6. How we share information

We do not sell your personal information. We may share limited information in the following situations:

• Service providers: vendors that help us operate our website, booking systems, payment processing, email, SMS, analytics, accounting, scheduling, point-of-sale, customer support, marketing, security, and business operations.
• Professional advisors: accountants, attorneys, insurers, lenders, consultants, or other advisors when needed for business, legal, financial, or compliance purposes.
• Legal and safety reasons: when required by law, legal process, governmental request, or when necessary to protect Solterra, our guests, members, staff, property, rights, or safety.
• Business transfers: if Solterra is involved in a merger, financing, sale, restructuring, acquisition, or transfer of business assets.
• With your direction or consent: when you ask us to share information or give permission for a specific use.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared or sold.

7. Marketing communications

You may receive emails, text messages, or other communications about Solterra updates, classes, events, memberships, offers, schedule changes, and service information. You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of SMS messages by replying STOP. Transactional, service-related, safety, billing, or account communications may still be sent when necessary.

8. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, system, platform, email, payment system, or storage method is completely secure. We cannot guarantee absolute security, but we work to protect information in a manner appropriate to the type of information and the nature of our services.

9. Data retention

We retain information for as long as needed to provide services, operate our business, maintain records, comply with legal obligations, resolve disputes, enforce agreements, support safety, and meet accounting, tax, insurance, and compliance requirements. Retention periods may vary depending on the type of information and the reason it was collected.

10. Your privacy choices and requests

Depending on applicable law and the nature of the information, you may request to access, correct, update, delete, or receive a copy of certain personal information. You may also opt out of marketing communications. We may need to verify your identity before completing a request, and some information may be retained where required or permitted by law.

To make a privacy request, contact us at info@solterrawellnessclub.com.

11. Children and minors

Solterra services are generally intended for adults. Minors may participate only where permitted by Solterra policies and with appropriate parent or guardian consent. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

12. Third-party websites and platforms

Our website and communications may link to third-party websites, ticketing platforms, booking platforms, payment providers, social media pages, maps, partner sites, or other services. We are not responsible for the privacy practices or content of third-party websites or platforms. Review their policies before providing information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date. Your continued use of Solterra’s website or services after changes are posted means the updated policy applies going forward.