Tell your provider about active products, prescriptions, injectables, waxing, procedures, allergies, irritation, and important upcoming events.
Skin Health | Booking Guidance
Skincare policies, preparation, and common questions.
These guidelines help you choose the right service, arrive prepared, and understand why a treatment may be modified or postponed. Final booking, cancellation, membership, and consent terms will control when services launch.
What to book first
Match the service to your primary goal.
| Your goal | Recommended starting point | Why |
|---|---|---|
| Immediate hydration and polished glow | Glacē Glass Skin Facial | Device-supported cleansing, infusion, massage, and finishing care. |
| Cooling, visible calm, and puffiness support | Glacial RX | Precision-cooling pathway focused on comfort and a refreshed appearance. |
| Customized classic facial | Solterra Signature Facial, 60 or 90 minutes | Strong first choice for tailored skincare and restorative massage. |
| One targeted concern within a facial | Compatible enhancement | Add only what supports the base service and current skin condition. |
| New, changing, bleeding, painful, or unexplained lesion | Medical evaluation first | Cosmetic skincare should not diagnose or treat an undetermined skin condition. |
Before your visit
Share a complete and current skin history.
Tell Solterra about anything that could affect exfoliation, light, cooling, massage, extractions, products, or healing.
Products
Prescription and active skincare
Disclose retinoids, exfoliating acids, acne medicines, light-sensitive medicines, and recently introduced products.
Procedures
Recent professional treatment
Share lasers, peels, microneedling, injectables, waxing, surgery, dental work, or dermatology treatment and the dates performed.
Conditions
Health and skin concerns
Share allergies, pregnancy, cold sores, infections, diagnosed skin conditions, cold sensitivity, bruising, irritation, and sun exposure.
When to postpone
Sometimes the safest facial is the one scheduled later.
Active sunburn, open skin, contagious infection, significant irritation, recent aggressive procedures, unexplained lesions, or a compromised skin barrier may require postponement or a different service.
Major event rule
Do not try a new facial, enhancement, peel, device service, or spray tan immediately before a wedding, photography session, travel, or major event. Schedule a test visit far enough in advance to understand your response.
Appointment policies
Protect the time reserved for every guest.
Late arrival
Service may be shortened
Late arrival may require a shorter or simplified treatment so the next guest’s appointment can begin on time.
Cancellation
Final posted terms apply
Cancellation, rescheduling, no-show, and late-cancel rules will match the booking platform and signed service terms.
Membership
Plan terms control access
Included services, upgrades, discounts, rollover, booking windows, cancellation, and expiration will follow the final membership agreement.
Frequently asked questions
Common skincare and booking questions.
Should I arrive without makeup?
Clean skin is helpful when practical. The service includes cleansing, but heavy makeup can reduce treatment time available for other steps.
Do facials include extractions?
Extractions may be included when appropriate. They may be limited or avoided when skin is inflamed, fragile, recently treated, or not ready.
Can I add an enhancement?
Yes, when compatible with your skin, the base facial, recent treatments, and the time booked. Final selection occurs after assessment.
Which Signature Facial length should I choose?
Choose 60 minutes for focused maintenance. Choose 90 minutes for a slower pace, additional massage, greater customization, or selected enhancements.
Can I book after injectables?
Timing depends on the injectable, treatment area, provider instructions, and facial plan. Follow the medical injector’s guidance and disclose the treatment date.
Can skincare treat a suspicious spot?
No. New, changing, bleeding, painful, or unexplained lesions should be evaluated by an appropriate medical professional before cosmetic treatment.
Can I combine a facial with Mystic Unity?
Usually, complete the facial first and the spray tan last. Cleansing, products, massage, heat, and exfoliation can interfere with developing color.
Can I use sauna or exercise afterward?
It depends on the service. Heat, sweat, friction, and sun exposure may increase sensitivity or affect results. Follow the aftercare given for your treatment.
Still deciding?
Start with Skin Health and choose by outcome.
Join the Solterra waitlist to receive opening updates, final service details, policies, memberships, and future booking information.
This page provides general guidance and does not replace final booking terms, treatment-specific intake, informed consent, manufacturer instructions, medical advice, or individualized provider assessment.
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